Cotton Bottom is a small business run by me from home. I always aim to do my absolute best for you, but please be aware of my following policies.

Postage

We ship all our orders using Australia Post. Shipping charges are as follows:

• Orders under $100, shipping is $5
• Orders from $100 to $500, shipping is $10
• Orders over $500 receive FREE shipping

In the unlikely event that items are lost by Australia Post, I will help as much as I can to locate it, but ultimately I can not provide a refund. Registered post is optional but highly recommended. It costs an additional $2.60, and includes insurance up to the value of $100. We provide complimentary Registered Post on all orders over $500.

I always endeavour to have your items posted the next business day after payment is received (please refer to Payment policy), however with two young children at home with me, please don't be surprised if it's sometimes an extra day or so. Please be mindful as well, that Australia Post deliveries can take anywhere from 2 - 7 business days.

Please feel free to email me with any further postage queries.

Payment

Payment must be received within 5 business days of completing the order, otherwise I reserve the right to sell the items to another customer.

I accept the following methods of payment:

• Direct deposit (bank details are on the invoice)
• Credit Card - Visa and Mastercard
• Cheque / Australia Post money order

For all methods of payment, the items will only be posted once funds have cleared.

Returns

Fore mostly, I want you to be happy with your purchase, and I am more than happy to provide advice throughout your nappy experience. So if you are experiencing difficulties, please contact me and I may be able to offer a simple solution. If you received a faulty item however, please let me know as soon as possible, and I will happily exchange the item for you.

I cannot accept returns of items which have been used, even if only washed once.